Return & Exchange Policy

Return & Exchange Policy

• For the safety of our customers, we apologize that returns are not accepted, even if the product is in its original condition, except in cases of errors beyond the customer’s control such as a technical issue on the website.

• Products may be exchanged within 7 days of purchase. If the product is damaged or has a manufacturing defect, the customer will be compensated with another product without a refund. The damaged product must be collected from the customer in order to deliver the replacement.

• If the shipment is refused by the customer or there is an error in the registered customer information such as phone number or email and the shipment is returned, the delivery fee will be deducted from the order value. If the customer wishes to receive the shipment again after it has been returned, a new delivery fee must be paid.

• Please note that once the order is completed, no modifications can be made to the order contents.